If you chose standard post, please give it until 5 days before the event for your tickets to arrive – even once they've left us, it can sometimes take a little longer than expected to get to you through the post. Don't worry though – if they still haven't arrived by 5 days before, just get in touch and we'll make sure you gain entry. If you've booked your tickets 2 weeks or sooner before the event please wait until 3 days before the event to give us enough time to dispatch your tickets.

If you chose secure post, you should get an email from Royal Mail with a tracking number once they've been sent. If you haven't heard from us or Royal Mail and our update says all the tickets have been dispatched, be sure to get in touch so we can help you track them – you can't gain entry without them, so it's really important you let us know so we can try and help.

If you haven't received your tickets 5 days before the show please get in touch with us then and we'll try to help.