If your tickets are set for box office collection and you are not attending the event, certain venues will allow for someone else to collect the tickets instead of you on presentation of a letter of authorisation completed by yourself.
All TicketWeb venues accept letters of authorisation except The O2 Arena in London and the Indigo2.
Please click here, print and sign the letter of authorisation template and give this to the person who is attending to present at the box office along with their specified ID.