When a really popular event goes on sale there can sometimes be thousands of people all trying to buy tickets at the same time. With fans booking over the phone and online, we can process hundreds of bookings at once – so sometimes they can go really quickly.

If you're unlucky with getting tickets when they first go on sale, we'd always advise checking back to our website nearer the day of the show – there's always the chance that more tickets could be released once the stage layout has been confirmed. Unfortunately, we are unable to contact customers if more tickets come available for sale.