We know you'd rather have the tickets in your hand before you travel to the venue, but we can't post out duplicate tickets – it's a security measure.
 
We can't allow more than one set of tickets to be in circulation at any one time – it could cause the venue some problems on the night otherwise – so if your tickets go missing in the post, the safest way to make sure you get into the event is to duplicate them for box office collection.
 
This means that the barcodes on the original tickets will be void, and the new tickets will only be released to the cardholder when they're collected at the venue.