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HELP DESK
Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
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Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
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You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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Only venues with the required bar code scanning hardware can offer this as an option. 

We are working on increasing venue and event participation and availability is increasing every day.

If it is available you'll see as one of your delivery options during purchase.

 

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