Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
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You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

In short, we want to make sure that everyone gets a fair chance to buy tickets – the limit's there to keep the first person in the queue from buying up all the best seats and leaving nothing for the everyone behind them!
The ticket limit will usually be decided by the event organisers and we'll make sure we advertise this at the very beginning of the booking process on our website. It usually applies per person, per credit card – sometimes, if it's expected to be really popular it may also be per household. Please be sure to look out for this – you can't book more than the limit in any one transaction, but unfortunately we can't stop you from going in and making a second booking.
It's not that easy to get around the system, though – if we do find that someone's booked more tickets than they're allowed, we may well cancel some or all of their tickets, without notice.
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