Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

When a really popular event goes on sale there can sometimes be thousands of people all trying to buy tickets at the same time. With fans booking over the phone and online, we can process hundreds of bookings at once – so sometimes they can go really quickly.

If you're unlucky with getting tickets when they first go on sale, we'd always advise to check back to our website nearer the day of the show – there's always the chance that more tickets could be released once the stage layout has been confirmed. Unfortunately, we are unable to contact customers if more tickets come available on sale.
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