Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.


TicketWeb aims to dispatch all tickets as soon as possible, but in some cases, tickets will not be dispatched until closer to the event.

In any event, we aim to get the tickets to you before three days of the event. We are not always able to be specific with exact delivery dates so please allow as much time as possible for your tickets to arrive before contacting us.

If you selected the TicketFast print at home option at the time of booking and have not received your tickets, please log into your My Account and you will be able to print off your tickets from there.

If you haven't received your tickets 3 days before the event, please click here for more details.


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