Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.


We will verify whether the tickets are replaceable, and, if they are replaceable, we will instruct you as to how to arrange for replacement tickets. Usually, we will not be able to arrange this until 3 days before the event date.

If you notice your tickets are missing or have been destroyed, please contact us immediately by clicking here.

Replacement tickets are usually to be collected at the Box Office immediately prior to the show. However Ticketweb may instruct you to follow a different procedure in order to obtain the replacement tickets.

Tickets should always be treated like cash. Depending on the ticket system in place at the show venue, general admission tickets often cannot be replaced. Keep them in a safe place, away from direct heat, sunlight, and moisture. Be sure to store them where they can easily be found again. Tickets are printed on heat-sensitive paper. Any contact with higher temperatures will cause the ticket to darken or turn black, so please keep this in mind when storing. Do not attempt to laminate tickets.


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