Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.


What does "No Tickets Available Through TicketWeb" mean?

If there are "No Tickets Available Through TicketWeb" it generally means we've sold out of our current allocation. This doesn't nessessarily mean the event itself is sold out, unless there is specific information that states otherwise. There may be tickets still available through other channels, e.g. the venue, other agents or we may get an additional allocation at a later date. Unfortunately, we're unable to predict whether this is likely or not so we can only suggest checking back here at a later stage.



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