Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.


Sometimes really popular events can sell very, very quickly. When there are no more tickets available, we’ll always recommend that you keep checking back to the website in case more tickets are released later on.

Extra tickets are never guaranteed though and we often don’t get any advance warning that they’re going on sale – they can quite literally be released at any moment! Unfortunately, this means that we could never guarantee to contact you about extra releases, so a waiting list isn’t something that we operate as we don’t want you to be disappointed. 

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