Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.


TicketWeb is the UK's leading internet based ticketing agency and we retail tickets nationally both online and via a custom built 24 hour call centre for a wide variety of clients no matter how small or large.

Just some of the types of clients we already serve include:

Arts festival,
Amusement and theme parks,
Comedy clubs,
Concert Venues,
Fan club ticketing,
Film festivals,
Music festivals,
Performance spaces,
Repertory theatres and
Sightseeing tours.

TicketWeb is a self-service, fully functioned box-office system available for use by venues and event organisers at potentially no cost. It offers the flexibility that allows for the easy management of multi-area, general admission and reserved seat ticketing with a range of variable pricing options.

By streamlining the efficiency of the services and the simplicity of the system, TicketWeb are able to offer clients a low maintenance solution with keen service charges that can be charged at the time of booking to the customer or absorbed by the client. In doing so, TicketWeb have removed the most common barriers-to-entry that are encountered by Box Offices wishing to operate an effective 24 hour ticketing service.

TicketWeb can provide the following services:

Full training and ongoing support from a dedicated team of account managers.

A secure login and password to enable you to log onto the TicketWeb system, create your own events, manage your allocations, access your customer information and a variety of reports, and provide you with real time sales figures.

Tickets on general sale via the TicketWeb web site or restricted in being visible via your own site only - if required.

A custom messaged bespoke telephone number for processing general telesales enquiries 24 hours a day via our 400-line call centre - if required

Tracked sales from any outside website by using the TicketWeb Referral Tracking tool. By using a special web link, you will be able to track how many sales come from an outside source in real-time.

Private Labels which allow you to customise the look and feel of the buying process for your events on the TicketWeb system. You provide us with the colours and images you want to use and we'll provide you with a URL you'll link to from your own website.

The ability to collect additional information from your customers, such as how they heard about your event.

Customers and members pre-sale and discounted tickets.

A complete ticket distribution service - if required.

Credit Card Clearance through TicketWeb.

To find out more about becoming a client email our Sales Development Team at clients@ticketweb.co.uk.

Was this answer helpful?
Thank you. Your feedback is important for us.
If you are not satisfied with these answers, you may continue searching or contact us.
Powered by inbenta