Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.


You can use any of following cards to pay online or over the phone:

  • Visa
  • Visa Delta
  • Visa Electron
  • American Express
  • Mastercard

We regret that we are unable to accept Switch, Maestro and Solo cards as payment.

We have recently started accepting some Ticketmaster gift cards. Not all Ticketmaster gift cards can be us on TicketWeb yet, but the cards starting with 533 and 633 with a 3 digit security code are fine to use. Any Gift cards that start with any other numbers, or with a 4 digit security code can't be used as payment at the moment.

If you're looking to pay cash there's more information in the Outlet section.



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