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HELP DESK
Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
LATEST HELPDESK INFO
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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Sometimes events will be postponed while the event organisers are working on the new details. So we advise that customers keep hold of their tickets as they’ll be valid for the new date once it’s been announced. As soon as the new details have been confirmed we’ll be in touch with all our customers by email.

If you know you definitely won't be able to make any other dates, we're happy to issue a refund. For any bookings where you selected to have your tickets posted out then you'll just need to return your tickets to the address below – we recommend using special delivery to make sure they arrive safely, as we can't refund if they go missing along the way. We’re unable to issue a refund without tickets coming back to us as they're still valid for the new date so we would need any tickets that have been posted out returned to us.

Ticketweb Customer Services
PO Box 798
Manchester
M60 1WU

If you selected to have your tickets at the box office to collect, or to have them sent by email, just get in touch so we can process a refund for you.
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