Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.


We’ll always try to send your tickets as soon as possible – however, as your tickets have much further to travel, it will take a bit longer for them to arrive with you.

We’d recommend that you wait until around a week before you’re due to travel to the UK – if you still haven’t received your tickets by that point, let us know and we’ll be happy to help you track the delivery.

Alternatively, if you’d find it more convenient to collect your tickets from the box office at the venue on the night of show, let us know and we’ll see if that’s available for you instead.

Was this answer helpful?
Thank you. Your feedback is important for us.
If you are not satisfied with these answers, you may continue searching or contact us.
Powered by inbenta