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HELP DESK
Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
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You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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For gigs and concerts it's actually pretty rare for us to get accurate details of supporting acts and stage times.

You can try searching the Help Desk, if we have the info we'll post it there. You can also try contacting the venue or event organisers but this information is, more often than not, generally unavailable until the day or even afternoon of the event itself, so you may want to hold on until then.

 

 

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