Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.


Your card is charged as soon as you make the booking. It can sometimes take a few days for the money to be claimed though, so it might not show up on your statement straight away. Don't worry because once the booking has been authorised the money is earmarked so that when we are ready to take the money, it won't be spent.

If you're not sure if a booking's gone through, you can always check the order history in your online account. As always, feel free to get in touch if there’s anything you're not sure about.

Was this answer helpful?
Thank you. Your feedback is important for us.
If you are not satisfied with these answers, you may continue searching or contact us.
Powered by inbenta