Go
HELP DESK
Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
LATEST HELPDESK INFO
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

Home

We regret that we cannot cancel, exchange, refund or transfer tickets unless the event in question has been either cancelled or rescheduled.

Provided the email address or phone number in your account is valid we will automatically attempt to contact you to inform you of the refund or exchange procedures if it is cancelled or rescheduled.

Was this answer helpful?
Thank you. Your feedback is important for us.
If you are not satisfied with these answers, you may continue searching or contact us.
Powered by inbenta