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HELP DESK
Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
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Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
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You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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Once you have made a booking and selected Ticketfast as your delivery method you will receive two separate emails; one containing your order confirmation and the second with your tickets attached in a PDF file format. You can also access your tickets in your online Ticketweb account.

All you need is Adobe Acrobat Reader, which you can download for free.

Save this attachment onto your computer. You now have your tickets stored and you can either print then out now or later.

 

 

 

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