Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
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You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.


IMPORTANT:  Any tickets that are already in the dispatch process cannot be altered and will automatically go to the address you provided to us when you made the initial booking.

***Please follow the below instructions carefully and ensure that you include all the required information in your change of address request***

To submit a change of address request, please click here to send us an email.

Please complete the details on the form as requested, entering the existing billing address in the address fields. In the 'Question' field, type 'change of address' followed by the new billing address and the last four digits of the card used to pay for the booking.

If you wish to update your address on more than one existing booking, please note that you should submit a separate form for each order. Ticketweb cannot be held responsible for tickets being sent to an incorrect address if a request for more than one existing booking is submitted via the same form.

For security reasons, all details required are mandatory and any new address will not be changed until you are able to supply all the information and we are satisfied that we are dealing with the account holder.

Alternatively, please call our customer support line on 0333 321 9990 were one of our agents will be happy to help. The lines are open Monday to Friday from 9.00am to 8.00pm and Saturday and Sunday from 10.00am to 4.00pm. International Customers please call +44 (0)161 425 8777.


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