Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.


Ticketweb is committed to delivering the highest level of service to our customers both online and offline. Therefore, we are always keen to learn of any occasions where any aspect of our service has not met your expectations. Letting us know when you are unhappy with the service you experience gives us the opportunity to put matters right for you and to improve our service in the future for everybody.

If you wish to submit a complaint, please click here to send us an email.

Please ensure that you select the Category "General Information: Complaints Process" to ensure that your complaint reaches the correct department. This method of contact is the quickest way to receive a response.

Due to the nature of our business your enquiry may need further investigation with third parties such as promoters and venues. Reliance on these third parties may add to the time in responding to your complaint. Some complaints can take up to 28 days to resolve but we assure you we will resolve your complaint as soon as possible.

Prior to submitting a complaint, please read the ticket terms and conditions as they may have special arrangements about refunds, exchanges, rights to cancel etc above and beyond the rights given to you by law.

In order for us to assist you more efficiently, please provide the following information with your complaint:

* Name of event, date and venue

* Booking reference/confirmation number

* Full name and address of the credit/debit card holder

* Contact telephone number


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