Sometimes events will be postponed while the event organisers are working on the new details. So we advise that customers keep hold of their tickets as they’ll be valid for the new date once it’s been announced. As soon as the new details have been confirmed we’ll be in touch with all our customers by email.
If you know you definitely won't be able to make any other dates, we're happy to issue a refund. For any bookings where you selected to have your tickets posted out then you'll just need to return your tickets to the address below – we recommend using special delivery to make sure they arrive safely, as we can't refund if they go missing along the way. We’re unable to issue a refund without tickets coming back to us as they're still valid for the new date so we would need any tickets that have been posted out returned to us.
Ticketweb Customer Services
PO Box 798
Manchester
M60 1WU
If you selected to have your tickets at the box office to collect, or to have them sent by email, just get in touch so we can process a refund for you.
