Ticketweb is committed to delivering the highest level of service to our customers both online and offline. Therefore, we are always keen to learn of any occasions where any aspect of our service has not met your expectations. Letting us know when you are unhappy with the service you experience gives us the opportunity to put matters right for you and to improve our service in the future for everybody.
If you wish to submit a complaint, please click "Submit a Request" at the bottom of the page in the centre.
Please ensure that you select the Topic "Complaint" at the bottom of the list to ensure that your complaint reaches the correct department. This method of contact is the quickest way to receive a response.
Due to the nature of our business, your enquiry may need further investigation with third parties such as promoters and venues. Reliance on these third parties may add to the time in responding to your complaint. Some complaints can take up to 28 days to resolve but we assure you we will resolve your complaint as soon as possible.
Prior to submitting a complaint, please read the ticket terms and conditions as they may have special arrangements about refunds, exchanges, rights to cancel etc above and beyond the rights given to you by law.
In order for us to assist you more efficiently, please provide the following information with your complaint:
* Name of event, date and venue
* Booking reference/confirmation number
* Full name and address of the credit/debit card holder
* Contact telephone number