Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.


As we print off and dispatch so many tickets a day we are unable to email you to let you know when your tickets were sent. 

If your tickets are being sent by secure mail you should get an email from Royal Mail or UPS with your tracking number and an expected delivery date. 

If your tickets are being sent by standard post and you booked through your online account you can check your online account for dispatch updates. If your tickets are processing this means we've started the dispatch process and the tickets will be sent soon if not already. Unfortunately, we're unable to update this to say if the tickets have been sent.

If you haven't received your tickets 5 days before the event please get in touch and we'll try to help!

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