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HELP DESK
Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
LATEST HELPDESK INFO
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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When you visit our site, our server sends your computer a "cookie." These cookies are small packets of information that identify you as a user. Cookies save you time by retaining your contact information. Cookies help us learn what pages on our site are most helpful to you and other users.

Cookies do not deliver viruses, and can only be read by the server that sent you the cookie.

How to turn on cookies in Microsoft IE:

  1. In the browser, choose Tools
  2. Select Internet Options
  3. Click the Security tab
  4. Click Internet, then Custom Level
  5. Scroll down to Cookies and choose one of the two options


How to turn on cookies in Mozilla Firefox:

  1. In the browser, choose Tools and select Options
  2. Click the Privacy tab
  3. Expand Cookies menu
  4. Check the box labeled Allow Sites To Set Cookies
  5. Click OK


How to turn on cookies in Netscape browsers:

  1. From the Edit menu, select Preferences
  2. Click Advanced
  3. Click to select the box labeled Accept All Cookies
  4. Click OK


Our site also requires that you have graphics enabled in your browser. Some of our information is presented graphically, and if you can't see these graphics, you are missing out on valuable information!

How to turn on graphics in Microsoft IE:

  1. In the browser, choose Tools
  2. Select Internet Options
  3. Click the Advanced tab
  4. Scroll down to Multimedia, then click to select the box labeled Show Pictures


How to turn on graphics in Mozilla Firefox:

  1. In the browser, choose Tools and select Options
  2. Click the Web Features tab
  3. Check the box labeled Load Images
  4. Click OK


How to turn on graphics in Netscape browsers:

From the Edit menu, select Preferences
Click Advanced
Click to select the box labeled Automatically Load Images
Click OK

List of supported browsers:

Windows:

  • MSIE 5.0 and above
  • Netscape 7.2 and above
  • Firefox 0.9.2 and above

Mac:

  1. Safari 1.0 and above
  2. Netscape 7.2 and above

 

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