Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.


There’s lots of information here on our helpdesk, so run a search and you might just find the answer to your question without taking the time out to contact us.

Can’t find what you’re looking for?

If none of the information answers your question, just send us an email! Here’s how...

If you haven’t already, type something into the search bar above and hit Ask, then click on one of the search results. From there, you’ll see the Contact Us tab appear just above.

If you’d rather speak to us over the phone, here are the details:

Phone: 0333 321 9990

Overseas: 0044 161 425 8777

Calls to 0333 numbers are chargeable at a local rate from both UK landlines and mobile phones.

Opening hours: Monday to Friday 9am-8pm, Saturday & Sunday 10am-4pm

If you’re calling for help with an outstanding order, please have your booking reference number and the last 4 digits of your card number handy. We work in line with the Data Protection Act, so to keep your details safe we can only discuss a booking with the cardholder we have on record.

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