Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.


My ticket details are incorrect, what can I do?

If you have received your tickets and have noticed a discrepancy, please contact our customer service department immediately.

Please note you must contact us prior to the event in order to give us the opportunity to rectify the situation. This will not be possible after the event has passed.

If you need help or have a question please click here to send us an email, or call Customer Services on 0333 321 9990.

Can I have a refund or exchange on my tickets?

As part of the Terms of using this site we regret that we cannot exchange, refund or transfer tickets unless the event in question has been cancelled or rescheduled.


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