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HELP DESK
Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
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You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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In the event of an event being cancelled we'll refund your booking, face value of tickets plus service charges, just as soon as we have this confirmed by the event organisers. There is no need to return your tickets to us unless we specifically instruct you to do so.
 
If an event is rescheduled and unless you specifically request to receive a refund in advance your booking will be honoured.
 
If you wish to receive a refund, return all tickets in your original booking to the address below.
 
Ticketweb Customer Services
PO Box 798
Manchester
M60 1WU
 
When sending tickets back for a rescheduled event, we would advise using Special Delivery to ensure arrival of tickets. Tickets that arrive after the event takes place cannot be refunded.
 
Please ensure the entire booking is returned. Failure do do will cause a delay or prevent a refund being issued. If some members of your party still wish to attend please enclose a note informing us of this and we'll be in touch to rebook these for you.
 
General FAQs regarding both cancelled and rescheduled shows
 
I have not received my refund. What should I do?
 
Please allow up to 15 days from being informed of the cancellation or the tickets being received back in our office (for a rescheduled show) for the funds to reappear in your account. This allows time for Ticketweb to process the refund at our end and also for the funds to progress through the banking system.
 
If you are still unable to locate your refund, please ensure that you are checking the correct account. Your refund will always be processed to the card with which you originally paid for the booking.
 
If you are still unable to locate your refund, please contact us for further assistance.
 
My tickets were Ticketfast, do I still need to return them?
 
If you selected Ticketfast when booking and require a refund for a rescheduled show, you do not need to return the tickets. Simply contact us by clicking on the 'Ask a question' tag above, to inform us that you now require a refund.
 
Why was I not informed that my event was cancelled or rescheduled?
 
When an event is cancelled or rescheduled we attempt to contact customers via two separate methods to ensure they are made aware.
 
As such, please ensure that you inform us if any of your contact details change after you have made a booking with us so that we can update the information on your order.
 
We would advise you to have a voicemail system set up on any phone numbers you supply and to review your messages regularly. Finally, we would advise you to check any junk mail settings on your system and ensure that your system is not blocking any emails from Ticketweb.
 
What costs will Ticketweb refund?
 
As per the terms and conditions of sale to which you agree at the time of booking, Ticketweb and our event partners have no liability beyond the face value of the tickets and the associated per ticket service fees. As such, we regret that we are unable to refund any incidental costs incurred such as transport tickets and hotel bookings or delivery fees paid at the time of booking.
 
Full terms and conditions can be viewed by clicking here
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