Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
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You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

We know you'd rather have the tickets in your hand before you travel to the venue, but we can't post out duplicate tickets – it's a security measure.
We can't allow more than one set of tickets to be in circulation at any one time – it could cause the venue some problems on the night otherwise – so if your tickets go missing in the post, the safest way to make sure you get into the event is to duplicate them for box office collection.
This means that the barcodes on the original tickets will be void, and the new tickets will only be released to the cardholder when they're collected at the venue.
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