Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

Refunds are available up to 14 days after delivery for merchandise and gift cards purchased from us. Refunds are available up to 14 days from the date of purchase for digital downloads purchased from us.
Additional information can be found by clicking here and downloading the form.
A refund can be requested by completing the form and sending it to the address given, or by clicking the contact us tab above to submit your request by email.
Please include as much information as possible.
** Please note this form cannot be used to request a refund for event tickets. **
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