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We can't offer an exchange or refund for your order unless the event is cancelled, but we do understand that things sometimes come up out of the blue that stop you from getting to your event. That's why we offer you the chance to add Missed Event Insurance to your order with Allianz Assistance. Here’s some useful information...
 
How do I buy Missed Event Insurance?
If it's available for your event, we'll offer you the chance to add insurance when booking your tickets online.
 
How can I cancel my Missed Event Insurance?
If you have booked missed event insurance by accident for a Ticketweb booking then please contact us within 14 days and we'll be able to cancel the policy for you. Please note that if y u have booked through Ticketmaster you will need to ontact Allianz directly on 0345 641 9727.
 
Who do I contact to make an enquiry about my insurance policy?
The insurance company, Allianz Assistance, are completely separate to Ticketmaster, so it's them you'll need to contact with any queries about your policy. There are a couple of different numbers, depending on what sort of query you have:

0345 641 9727 for anything to do with making a claim or making changes to your policy
 
Click here to complete Allianz email form.
 
Customer Services Manager
Allianz Assistance (AGA)
Mondial House
102 George Street
Croydon
CR9 1AJ
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