Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

We can't offer an exchange or refund for your order unless the event is cancelled, but we do understand that things sometimes come up out of the blue that stop you from getting to your event. That's why we offer you the chance to add Missed Event Insurance to your order with Allianz Assistance. Here’s some useful information...
How do I buy Missed Event Insurance?
If it's available for your event, we'll offer you the chance to add insurance when booking your tickets online.
How can I cancel my Missed Event Insurance?
If you have booked missed event insurance by accident for a Ticketweb booking then please contact us within 14 days and we'll be able to cancel the policy for you. Please note that if y u have booked through Ticketmaster you will need to ontact Allianz directly on 0345 641 9727.
Who do I contact to make an enquiry about my insurance policy?
The insurance company, Allianz Assistance, are completely separate to Ticketmaster, so it's them you'll need to contact with any queries about your policy. There are a couple of different numbers, depending on what sort of query you have:

0345 641 9727 for anything to do with making a claim or making changes to your policy
Click here to complete Allianz email form.
Customer Services Manager
Allianz Assistance (AGA)
Mondial House
102 George Street
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