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HELP DESK
Got a question about your booking or how TicketWeb works? You're in the right place – welcome to the TicketWeb help desk!
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Search our FAQs by typing a keyword or phrase into the bar below, then hit the 'ASK' button
Search Tips

You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

Home

If you need a little advice on booking online you'll find a quick step-by-step guide in the 'Online' section below.

Once you find the event we can offer up to three ways to purchase tickets:

  • Online
  • By Phone
  • Outlet (O2 Academy venues only)

    Online

    1. To find an event you can use the search function or select a region on the home page to browse a list of all venues that have events coming soon in that area.

    2. Once found click the buy icon and on the following page:
     
  • Select the type of ticket. *
  • Select the number of tickets.
  • Select the delivery method.
  • Read and confirm you agree with any Terms, if any.
  • Click an action. Can be: 'Proceed', 'Add to Cart' or 'Check Out'. **

    * Proceed - The type of ticket can vary. For reserved seated event, where you're given a specific row and seat number online the steps to book differ slightly.

    You may also come across the term "BEST AVAILABLE". This is sometimes used to describe tickets that are reserved for which you will be allocated a specific seat. However, this won't happen in real time online and these will be allocated on a first come first served basis. So will not find out where you are sitting, until you receive or collect your tickets. 

    ** The options to proceed can vary. If multiple prices are available to choose - adult and child for example - you'll need to select these on the next page before continuing.

    3. From Check Out you can view the total order amount, including booking fee and postage, and preview the order before it's submitted. We'll email you with all the details confirming a successful booking.


By Phone

If you'd rather book over the phone you can call any time on 08444 77 1000. However we do charge our lowest fees online.

If you need help or have a question please use this help section of the site, or call Customer Services on 0333 321 9990.

Outlets

If you want to pay cash for one of the O2 Academy venues listed below, you can do so in person at the venue itself.

The O2 Academy Brixton and O2 Shepherds Bush Empire box offices have limited opening hours. Just 2 hours before doors and on show nights only. Both close when gigs start so please check before going and time your arrival carefully.

These venues include the O2 Academy Birmingham, Bristol, Brixton, Glasgow, Islington, Liverpool, Newcastle and the O2 Shepherds Bush Empire in London.

O2 Academy Birmingham, 16-18 Horsefair, Bristol Street, Birmingham, B1 1DB. Opening hours: Mon – Fri 11:30 – 17:00 and Sat – 11:30 – 3:30. All card sales are subject to a £1.50 booking fee.

O2 Academy Bristol, Frogmore Street, Bristol, BS1 5NA. Opening hours: Mon - Sat 12.00 - 16.00. All card sales are subject to a £1.50 booking fee.

O2 Academy Brixton, 211 Stockwell Road, Brixton, London, SW9 9SL. Opening hours:17:00 - 21:30 show days only and from 19:00 on club nights. All card sales are subject to a £1.50 booking fee.

O2 Academy Islington, 16 Parkfield Street, N1 Centre, Islington, N1 0PS. Opening hours: Mon - Sat 12:00 - 16:00. All card sales are subject to a £1.50 booking fee.

O2 Academy Glasgow, 121 Eglinton Street, Glasgow, G5 9NT. Opening hours: Mon - Sat 12:00 - 14:00. All card sales are subject to a £1.50 booking fee.

O2 Academy Liverpool, 11-13 Hotham Street, Liverpool, L3 5UF. Opening hours: Mon - Sat 12:00 - 16:00. All card sales are subject to a £1.50 booking fee.

O2 Academy Newcastle, Westgate Road, Newcastle-Upon-Tyne, NE1 1SW. Opening times: Mon - Sat 12:00 - 16:00.  No booking fees charged for cash transactions. All card sales are subject to a £1.50 booking fee.

O2 Shepherds Bush Empire, Shepherds Bush Green, London, W12 8TT. Opening hours: 16:00 - 18:00 & 18:30 - 21:30 show days only. All card sales are subject to a £1.50 booking fee.

O2 Academy Oxford - address 190 Cowley Road, Oxford OX4 1UE. Outlet opening hours 12pm-5:30pm Mon - Fri & 12pm-4pm on Saturday All card sales are subject to a £1.50 booking fee.

O2 Academy Sheffield - address 37 - 43 Arundel Gate, Sheffield S1 1DE. Outlet opening hours 11am-6pm Monday to Friday, 11am-4pm Saturday All card sales are subject to a £1.50 booking fee.


O2 Academy Leeds - address 55 Cookridge Street, Leeds LS2 3AW. Outlet 12pm - 4pm, Monday - Friday and 11.30am - 3.30pm Saturday All card sales are subject to a £1.50 booking fee.

All opening hours will be affected by Bank Holidays and Public Holidays. It is advisable to call in advance to check opening hours and availability.

Check tickets available first

You can save yourself an unnecessary journey or phone call by checking tickets are still available online here first. If there are none available here the same will apply at these venues.

Please be aware these outlets only sell for events taking place at these venues and not for any others listed on this site.

If you want to know about cash sales for other events you can try the help desk but we don't often get this information so you may need to look elsewhere.

 

 

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