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You can search using a single word or phrase, just like you would with a search engine. So for example, if you’re event’s been cancelled, just type in the name of your event and we’ll bring up all the information we have.

Or you can actually ask us a question and our system will give you a list of answers. For the best results, make your questions clear – for example, “when will you send my tickets?” or “what type of cards do you accept?”

If the results don’t quite answer your question, click the Contact Us tab which will appear once you’ve clicked on an answer. From there, you’ll be able to send a message to our Customer Service team.

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In the event of an event being cancelled we'll refund your booking, face value of tickets plus service charges, just as soon as we have this confirmed by the event organisers. There is no need to return your tickets to us unless we specifically instruct you to do so.
 
If an event is rescheduled and unless you specifically request to receive a refund in advance your booking will be honoured.
 
If you wish to receive a refund, return all tickets in your original booking to the address below.
 
Ticketweb Customer Services
PO Box 798
Manchester
M60 1WU
 
When sending tickets back for a rescheduled event, we would advise using Special Delivery to ensure arrival of tickets. Tickets that arrive after the event takes place cannot be refunded.
 
Please ensure the entire booking is returned. Failure do do will cause a delay or prevent a refund being issued. If some members of your party still wish to attend please enclose a note informing us of this and we'll be in touch to rebook these for you.
 
General FAQs regarding both cancelled and rescheduled shows
 
I have not received my refund. What should I do?
 
Please allow up to 15 days from being informed of the cancellation or the tickets being received back in our office (for a rescheduled show) for the funds to reappear in your account. This allows time for Ticketweb to process the refund at our end and also for the funds to progress through the banking system.
 
If you are still unable to locate your refund, please ensure that you are checking the correct account. Your refund will always be processed to the card with which you originally paid for the booking.
 
If you are still unable to locate your refund, please contact us for further assistance.
 
My tickets were Ticketfast, do I still need to return them?
 
If you selected Ticketfast when booking and require a refund for a rescheduled show, you do not need to return the tickets. Simply contact us by clicking on the 'Ask a question' tag above, to inform us that you now require a refund.
 
Why was I not informed that my event was cancelled or rescheduled?
 
When an event is cancelled or rescheduled we attempt to contact customers via two separate methods to ensure they are made aware.
 
As such, please ensure that you inform us if any of your contact details change after you have made a booking with us so that we can update the information on your order.
 
We would advise you to have a voicemail system set up on any phone numbers you supply and to review your messages regularly. Finally, we would advise you to check any junk mail settings on your system and ensure that your system is not blocking any emails from Ticketweb.
 
What costs will Ticketweb refund?
 
As per the terms and conditions of sale to which you agree at the time of booking, Ticketweb and our event partners have no liability beyond the face value of the tickets and the associated per ticket service fees. As such, we regret that we are unable to refund any incidental costs incurred such as transport tickets and hotel bookings or delivery fees paid at the time of booking.
 
Full terms and conditions can be viewed by clicking here
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Sometimes events will be postponed while the event organisers are working on the new details. So we advise that customers keep hold of their tickets as they’ll be valid for the new date once it’s been announced. As soon as the new details have been confirmed we’ll be in touch with all our customers by email.

If you know you definitely won't be able to make any other dates, we're happy to issue a refund. For any bookings where you selected to have your tickets posted out then you'll just need to return your tickets to the address below – we recommend using special delivery to make sure they arrive safely, as we can't refund if they go missing along the way. We’re unable to issue a refund without tickets coming back to us as they're still valid for the new date so we would need any tickets that have been posted out returned to us.

Ticketweb Customer Services
PO Box 798
Manchester
M60 1WU

If you selected to have your tickets at the box office to collect, or to have them sent by email, just get in touch so we can process a refund for you.
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If you think there may have been a change to your event, this is the place to look. Any events that have been cancelled, rescheduled, postponed – anything – you should be able to find more details below.

My event's been rescheduled – will I get new tickets?

If tickets have already been sent out when the event's been rescheduled, they'll usually be valid for the new date. The change affects everyone who booked, so you're all in the same boat and the venue know to expect it. There's sometimes the odd occasion where the original tickets won't be accepted, but we'll always be sure to let you know if that's the case. We will make contact with all of our customers to advise what they'll need to do.

Can I have a refund?

We're more than happy to issue refunds for cancelled and rescheduled events. If your event is cancelled, we'll usually issue a refund automatically. If your event is rescheduled, we'll need you to return any tickets you've received to our address below, and once we have them back we'll refund the face value plus the service charge onto your card. We recommend sending the tickets back securely (e.g. Royal Mail Special Delivery) as we can't refund the tickets if they go missing on their way back to us.

Ticketweb Customer Services
PO Box 798
Manchester
M60 1WU


If you didn't receive any tickets through the post because they were on TicketFast or box office collection, please use the Contact Us tab above to request a refund.

My event has been postponed – what can I do?

Sometimes events will be postponed while the event organisers are working on the new details. So we advise that customers keep hold of their tickets as they’ll be valid for the new date once it’s been announced. As soon as the new details have been confirmed we’ll be in touch with all our customers by email.

If you know you definitely won't be able to make any other dates, we're happy to issue a refund. For any bookings where you selected to have your tickets posted out then you'll just need to return your tickets to the address below – we recommend using special delivery to make sure they arrive safely, as we can't refund if they go missing along the way. We’re unable to issue a refund without tickets coming back to us as they're still valid for the new date so we would need any tickets that have been posted out returned to us.

Ticketweb Customer Services
PO Box 798
Manchester
M60 1WU


If you didn't receive any tickets through the post because they were on TicketFast or box office collection, please use the Contact Us tab above to request a refund.

Why isn't my event listed here? I'm sure I've heard it was cancelled...

We can only announce a change once it's been confirmed to us by the venue or promoter. There's always quite a lot going on behind the scenes when an event is changed, so if you've seen something on the venue's website, the band's Facebook page or anywhere else but it's not posted here yet, don't worry. It might be that we're just finalising details, but we'll let you know as soon as we have the details confirmed.

If your payment card has now expired please click here for more details.

Check the list below for any changes to your event.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z



A

A 50th Anniversary Celebration of Gábor Szabó’s Dreams at Jazz Cafe on 20/05/2018 has changed venue and will now take place at Camden Assembly on 22/05/2018.

Alex Vargas at Thekla Bristol on 18/04/2017 has been postponed and a new date will be announced soon.

Alexander O’Neal at Stage on 24/09/2014 has been postponed and a new date will be announced soon.

Alma Negra (Live) + Mim Suleiman(Live) at Jazz Cafe on 18/01/2018 has been postponed and a new date will be announced soon.

Art Ensemble of Chicago at Jazz Cafe on 05/06/2018 has been cancelled.

B

Babe Rainbow at Night and Day on 17/02/2018 has been postponed and a new date will be announced soon.

Babe Rainbow at The Bodega on 18/02/2018 has been postponed and a new date will be announced soon.

Babe Rainbow at Broadcast on 19/02/2018 has been postponed and a new date will be announced soon.

Babe Rainbow at Scala on 22/02/2018 has been postponed and a new date will be announced soon.

The Bellrays at Camden Assembly on 10/10/2017 has been postponed and a new date will be announced soon.

The Bevvy Sisters at Inchyra Arts Club on 07/10/2015 has been postponed and a new date will be announced soon.

Black Foxxes at Brudenell Social Club on 16/10/2016 has been postponed and a new date will be announced soon.

C

Chaka Khan at IndigO2 on 12/07/2017 has been postponed and a new date will be announced soon.

Chico & the Gipsies at O2 Shepherds Bush Empire on 23/10/2015 has been postponed and a new date will be announced soon.

The Cinematic Orchestra at O2 Institute Birmingham on 09/11/2016 has been postponed and a new date will be announced soon.

Clap Your Hands Say Yeah at Koko on 25/05/2018 was been rescheduled to 08/06/2018>/i>, but has been rescheduled again to the 26/10/2018 and will take place at Electric Ballroom.

Classical Rock USA at William Aston Hall on 24/03/2017 has been postponed and a new date will be announced soon.

The Complete Stone Roses at Magnet Liverpool on 09/06/2017 has been postponed and a new date will be announced soon.

Coquin Migale at Hoxton Square on 14/09/2016 has been postponed and a new date will be announced soon.

Courtney Barnett at Albert Hall on 04/06/2018, doors will now open at 20:00.

Craig Charles Funk & Soul at The Duchess York on 25/05/2014 has been postponed and a new date will be announced soon.

Crazy Town at FAC 251 on 21/04/2018 has been postponed and a new date will be announced soon.

Crazy Town at Asylum on 22/04/2018 has been postponed and a new date will be announced soon.

Cream Classics: Seb Fontaine and Tall Paul at O2 Academy Oxford on 08/10/2016 has been postponed and a new date will be announced soon.

Courts at The Hope and Ruin on 05/05/2018 has been rescheduled to 08/06/2018 and will now take place at Sticky Mike’s Frog Bar.

D

Dan Owen at The Cellar Oxford on 20/04/2015 has been postponed and a new date will be announced soon.

Dane Baptiste at Wardrobe on 01/03/2018 has been rescheduled to 04/10/2018.

Dementia Aware Fest at Roadhouse on 27/05/2018 was moved to the The Giffard Arms.

Desiigner at Koko on 25/03/2018 has been rescheduled to 14/10/2018.

District 12 at O2 Academy2 Newcastle on 15/04/2017 has been postponed and a new date will be announced soon.

Divine Sounds at O2 Academy Leeds on 08/04/2016 has been postponed and a new date will be announced soon.

DMAs at The Plug on 26/05/2018, the doors will now open at 19:30.

The Doors Alive at The Brook on 02/03/2018 has been postponed and a new date will be announced soon.

Draper + Man Without Country at Oslo on 13/04/2018 has been rescheduled to 20/09/2018.

E

Echo & The Bunnymen at O2 Shepherds Bush on 17/05/2014 has been postponed and a new date will be announced soon.

Eliza & The Bear at The Bullingdon on 30/01/2016 has been postponed and a new date will be announced soon.

ELO at O2 Academy Liverpool on 10/11/2017 has been postponed and a new date will be announced soon.

The End of Term Summer Jam at Nottingham Conference Centre on 28/07/2016 has been postponed and a new date will be announced soon.

Eton Messy at Arts Club Theatre on 05/11/2016 has been postponed and a new date will be announced soon.



F

Fastlove – A Tribute to George Michael at Tramshed on 13/04/2018 has been rescheduled to 12/10/2018.

Feed the Rhino at Rescue Rooms on 27/02/2018 has been postponed.

50 years of Trojan Records at Electric Brixton on 24/03/2018 was rescheduled to 27/05/2018 but has been rescheduled again to 08/09/2018 and will take place at Alexandra Palace.

Fightback at Electric Ballroom on 17/10/2017 has been postponed and a new date will be announced soon.



G

Gary Bartz at O2 Institute Birmingham on 15/05/2014 has been postponed and a new date will be announced soon.

Gary Bartz at Hackney Empire on 11/04/2014 has been postponed and a new date will be announced soon.

Generations feat. Fred Wesley, Tony Match and Leonardo Corradi at Jazz Cafe on 28/08/2017 has been postponed and a new date will be announced soon.

Gene Love Jezabel at Thousand Island on 05/05/2016 has been postponed and a new date will be announced soon.

Geno Washington at Roadmender on 03/12/2016 has been postponed and a new date will be announced soon.

Great Northern Soul Food at Boiler Shop on 16/06/2018, Don Letts will no longer DJing and has been replaced by Trojan Records Sound system.

Greensleeves 40th Anniversary at O2 Academy Bristol on 13/04/2017 has been postponed and a new date will be announced soon.

Greensleeves 40th Anniversary at O2 Academy Oxford on 14/04/2017 has been postponed and a new date will be announced soon.

Guns 2 Roses at Ironworks on 27/07/2018 has been rescheduled to 13/07/2018.

Guy Andrews at Rialto Theatre on 28/09/2017 has been postponed and a new date will be announced soon.



H

Howie Payne at Actress and Bishop on 06/05/2015 has been postponed and a new date will be announced soon.



I

An Introduction To Yellow Magic Orchestra at Jazz Cafe on 05/05/2018 has been rescheduled to 14/09/2018 and will now take place at Camden Assembly Hall.



J

Jehst at Hare & Hound on 29/03/2016 has been postponed and a new date will be announced soon.

Jon B at Jazz Cafe on 03-04/01/2018 has been postponed and a new date will be announced soon.

Josef Leimberg at Jazz Cafe on 20/11/2017 has been postponed and a new date will be announced soon.

Judy Collins at Oran Mor on 06/08/2018 has been rescheduled to 20/01/2019 and will take place at The Mackintosh Church. The gig is now 18 years and over.

Julia Biel at Hyde Park Book Club on 12/04/2018 has been postponed and a new date will be announced soon.

July Talk at Clwb Ifor Bach on 25/02/2017 has been postponed and a new date will be announced soon.



K

Kelly Donovan at Camden Assembly on 19/03/2017 has been postponed and a new date will be announced soon.

Kiran Kai at Whirled Cinema on 10/05/2018 has been postponed and a new date will be announced soon.

Kyle at Camden Assembly on 23/10/2017 was going to take place at Electric Ballroom, but has now been postponed and a new date will be announced soon.



L

Limehouse Lizzy at Warehouse on 14/04/2016 has been postponed and a new date will be announced soon.

Luicidal at Think Tank on 16/01/2015 has been postponed and a new date will be announced soon.



M

Machine Head at O2 Academy Newcastle on 22/05/2018 doors will now open at 18:30.

Macka B at Brixton Jamm on 20/05/2018 doors will now open at 14:00.

Mainly Madness at Fibbers on 09/09/2017 has been rescheduled to 27/07/2018.

Molotov Jukebox at The Ruby Lounge on 27/04/2018 has been rescheduled to 20/09/2018.

Molotov Jukebox at The Fleece on 28/04/2018 has been rescheduled to 29/09/2018.

Molotov Jukebox at The Haunt on 04/05/2018 has been rescheduled to 27/09/2018.

Molotov Jukebox at The Borderline on 05/05/2018 has been rescheduled to 28/09/2018.

Mo the Comedian at O2 Academy Newcastle on 19/05/2017 has been postponed and a new date will be announced soon.

Mt. Wolf at Scala on 28/03/2018 has been rescheduled to 28/06/2018>/i>.



N

Nick Heyward at Unity Works on 31/05/2018 has been cancelled.

Nicky Romero at Victoria Warehouse on 26/09/2015 has been postponed and a new date will be announced soon.

Nothing, Nowhere at Camden Assembly on 18/04/2018 has been rescheduled to 24/10/2018 and will now take place at The Garage.



O

The Overtones at William Aston Hall on 02/03/2018 has been rescheduled to 10/06/2018.

The Overtones at The LCR Norwich on 03/03/2018 has been rescheduled to 09/06/2018.



P

Phoria at Broadcast on 17/07/2014 has been postponed and a new date will be announced soon.

Pink Floydian at Fibbers on 02/06/2018 has been cancelled.



Q



R

Rich Homie Quan at O2 Academy Liverpool on 13/10/2015 has been postponed and a new date will be announced soon.

Roo Panes at O2 Shepherd’s Bush Empire on 23/05/2018 has been rescheduled to 21/06/2018.

Rory Scovel at Soho Theatre on 04-09/06/2018 has now been cancelled.

Roy G Hemings at William Aston Hall on 16/09/2016 has been postponed and a new date will be announced soon.

RuthAnne at Courtyard on 25/05/2018 has been rescheduled to 26/06/2018.



S

Shuggie Otis at The Junction 2 on 02/09/2017 was rescheduled to 09/06/2018 but has now been cancelled.

Shuggie Otis at The Fleece on 03/09/2017 was rescheduled to 07/06/2018 but has now been cancelled.

Shuggie Otis at Ruby Lounge on 04/09/2017 was rescheduled to 03/06/2018 but has now been cancelled.

Shuggie Otis at Under the Bridge on 05/09/2017 was rescheduled to 05/06/2018 but has now been cancelled.

Shuggie Otis at Concorde 2 on 06/09/2017 was rescheduled to 06/06/2018 but has now been cancelled.

Shuggie Otis at Hare and Hound on 07/09/2017 was rescheduled to 04/06/2018 but has now been cancelled.

Shuggie Otis at Chinnery’s on 08/09/2017 was rescheduled to 08/06/2018 but has now been cancelled.

Shuggie Otis at Ruby Lounge on 22/05/2018 has now been cancelled.

Shuggie Otis at the Concord on 26/05/2018 has now been cancelled.

Shuggie Otis at Under the Bridge on 27/05/2018 has now been cancelled.

Sigue Sigue Sputnik at Electrowerkz on 31/05/2014 has been postponed and a new date will be announced soon.

6lack at Electric Brixton on 18/01/2018 has been postponed and a new date will be announced soon.

67 at XOYO on 27/09/2016 has been postponed and a new date will be announced soon.

67 at O2 Institute3 Birmingham on 28/09/2016 has been postponed and a new date will be announced soon.

Skid Row at Waterfront on 19/03/2018 has been rescheduled to 14/08/2018.

Skid Row at O2 Academy Bristol on 20/03/2018 has been postponed and a new date will be announced soon.

Slaves (US) at Mama Roux’s on 27/03/2017 has been postponed and a new date will be announced soon.

Sohn at Roundhouse on 25/10/2017 has been postponed and a new date will be announced soon.

Soundway at Jazz Cafe on 18/08/2017 has been postponed and a new date will be announced soon.

Still – Music in Revolution Tour at Various Venues on 05-28/06/2018 has been postponed and a new date will be announced soon.

Straighten Out at Backstage at The Green Hotel on 01/12/2018 has been cancelled.

Super Hans at Concorde2 on 17/05/2017 has been postponed and a new date will be announced soon.

Suso 'El Papsi' at Camden Centre on 28/06/2014 has been postponed and a new date will be announced soon.



T

T-Pain at O2 Ritz Manchester on 03/06/2018 has rescheduled to 03/07/2018.

Tennyson at Scala on 07/11/2017 has been postponed and a new date will be announced soon.

Tim Burgess & Peter Gordon at Kamio on 06/09/2016 has been postponed and a new date will be announced soon.

Tom Allen at Catrin Finch Centre on 23/03/2018 has changed venue and will now take place at William Aston Hall on 26/07/2018.

Tom Clark at Manchester Club Academy on 07/05/2018 has rescheduled to 30/09/2018.

Tom Clarke at The Old Dr Bells Baths on 25/05/2018 has been cancelled.

Tragedy: All Metal Tribute to the Bee Gees and Beyond at Borderline on 26/05/2018 will now take place at The Lexington.

Trailer Trash Tracys at Camden Assembly on 18/10/2017 has been postponed and a new date will be announced soon.

A Tribe Called Red at Oslo Hackney on 22/06/2014 has been postponed and a new date will be announced soon.



U

U2-2 at The Ironworks on 17/02/2018 has been rescheduled to 08/06/2018.

Uncle Acid & The Deadbeats at Koko on 25/01/2019 has been rescheduled to the 26/01/2019 at Electric Brixton and the doors will open at 19.

The Used at Rock City, Nottingham on 11/02/2018 has been rescheduled to the 28/08/2018..

The Used at The O2 Ritz on 12/02/2018 has been postponed.

The Used at O2 Academy Bristol on 15/02/2018 has been postponed.

The Used at O2 Shepherd’s Bush Empire on 16/02/2018 has been postponed.



V

Velma Celli Show at Cellar Magneval on 18/07/2017 has been postponed and a new date will be announced soon.



W

Ward Thomas at Roadmender on 31/05/2017 has been postponed and a new date will be announced soon.

weEH6 at The Old Dr Bells Baths on 26/05/2018 has been cancelled.

Winston Surfshirt at Oslo on 30/05/2018 will now take place at Scala.

Wolverine + Until Rain + Lost in Thought at The Garage on 21/04/2017 has been postponed and a new date will be announced soon.



X

Y

YG at Koko on 15/10/2017 has been postponed and a new date will be announced soon.

Z



Was this answer helpful?
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On the advice of our bank, we only refund the card that was originally used to pay – this is to make sure that the refund goes to the right place and avoids any problems or discrepancies. Most of the time, if you've had a replacement card for the same account the refund will go into your account anyway and you won't need to do anything.
 
If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 15 working days, please contact the card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account.

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If your event has been rescheduled, we're more than happy to issue a refund if the new date's no good for you. If you've already received your tickets, we'll usually need you to send those back first. We'll always give you full details about where to send your tickets and any cut-off dates when we contact you.
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Unfortunately we can't refund anything beyond the cost of the tickets, but we'll always try to let you know as soon as we're told about an event cancelling or changing date to give you the opportunity to cancel your arrangements, if possible. The event organisers won't cancel or reschedule an event unless they really have to, but it's always worth keeping in mind, that things can sometimes change.
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It can sometimes take a while for a refund to appear back onto your card, as once it's processed on our side there can be a few days in between before it's claimed by your bank. Please allow up to 15 working days after the refund has been processed to appear on a statement.
 
If you still don't see the credit on your statement, please double check which card you used – we'll always refund the original card you booked with.
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